TCP REFUND, PAYMENT AND REPLACEMENT POLICY
Below you will find our current payment and refund / replacement policy. Please read it carefully as this is the official policy in force at the present time. The policy listed below supersedes any other written document you may have received prior to today's date. If you have any questions or comments about this policy, please do not hesitate to contact us.
Current Payment Policy
Effective immediately, the following payment policy MUST be adhered to. THERE ARE NO EXCEPTIONS, THE CONVERSION PROS (TCP) REQUIRES ALL MEMBERS TO READ, UNDERSTAND AND ADHERE TO THIS POLICY except by other written arrangements approved by TCP.
Our typical policy is to collect payment on the date of service when we deliver products, and then charge the payment method on file, on each following subscription anniversary date, until which time the Member chooses to cancel their TCP Membership.
If, for any reason, we send an invoice to you for any products or services, payment must be sent within 30 business days of your receipt of the invoice, unless other TCP-approved arrangements have been made ahead of time. Late payment penalties apply (see below).
LATE PAYMENT POLICY:
ALL payments MUST BE RECEIVED BY TCP on or by your Membership renewal date. This applies to ALL Members, without exception.
Non-payment will result in your TCP account being suspended or terminated, depending on the severity of the delinquency. If you have questions or concerns, or you feel that you have been charged incorrectly, please contact us IMMEDIATELY so that we can work together to find a solution.
We prefer to work payment issues out in a positive way and we try not to terminate Membership accounts, unless we have no other recourse.
Current Refund / Replacement Policy
In the event of a refund, TCP will refund all the fees it has charged to facilitate the transaction excluding fees charged by third party payment processors, which are refunded at their discretion.
“Member” refers to anyone that has bought a product through the TCP network/system.
All TCP Members must pay a one time sign up fee and a subscription fee to maintain their account and have rights and access to all products, services, and training materials associated with their Membership package.
All Members recognize that the payment method they have on file will continue to be billed every subscription period until and unless that Member cancels his/her account with TCP.
There is no long term commitment or timeframe in which a Member must continue to remain active by paying their subscription fee. Members may cancel their account at any time for any reason simply by logging into their TCP Back Office and clicking on the Cancellation Request link or by contacting customer support. No referral commissions can be earned by inactive Affiliates.
30-Day Cancellation Policy
All The Conversion Pros Members must pay a one time sign up fee and a subscription fee to maintain their account and have rights and access to all products, services, and training materials associated with their Membership package.
All Members recognize that the payment method (credit card, Credit Wallet, or any other payment methods TCP adds now or in the future) they have on file will continue to be billed every subscription period until and unless that Member cancels his/her account with The Conversion Pros.
There is no long term commitment or timeframe in which a Member must continue to remain active by paying their subscription fee. Members may cancel their account at any time for any reason simply by logging into The Conversion Pros back office and clicking on the Cancellation Request link or by submitting a Support Ticket to Customer Support. No referral commissions can be earned by inactive Affiliates.
TCP maintains a 30 day Refund Policy. This 30 Day Refund Policy includes the Monthly Membership package, Semi-Annual Membership package (6 Month Package) and the Annual Membership package (12 Month Package). THIS IS NOT A 30 DAY ROLLING REFUND (it is from your ORIGINAL Account Creation date, which includes your Trial Period, NOT 30 Days from your last payment). You must cancel your account within 30 days of your ORIGINAL Account Creation date (if you used a Coupon to get started, it counts as your Account Creation date) to be eligible for a refund. Cancelling your account and then rejoining DOES NOT create a new Account Creation date (we always go off the ORIGINAL Account Creation date on your account). If you cancel your account after your 30 Day Refund period has passed, any payments that are made within 24 Business Hours (TCP is closed on weekends and Holidays) after your cancellation request, are NON-REFUNDABLE. TCP requires 24-72 Business Hours to process Cancellation Requests and/or Refund Requests. Refunds are not automatically assumed nor processed when a Membership account is cancelled. You MUST send a written Refund Request (Cancellation Request is NOT a Refund Request, you MUST specifically ask for a refund) to TCP Customer Support via Support Ticket ONLY (calling TCP to cancel or sending in an email, are NOT acceptable methods for cancelling your TCP account) through your TCP Back Office. If a written Refund Request is not received at Customer Support by the 30th day from time of your ORIGINAL Membership Account Creation date, NO refund will be issued and Member will no longer be eligible for a refund. After you have been a Member for 30 days, no refunds either partial or full are given.